REFUND AND RETURN POLICY

Effective Date: February 10, 2025

At Noblewards, we are committed to ensuring your complete satisfaction with every purchase. Our Refund and Return Policy is designed to provide you with a clear understanding of our processes and guidelines for returns, refunds, and exchanges. Please read this policy carefully before making a purchase on our website (www.noblewards.com).

1. Our Commitment to Your Satisfaction

We believe in the quality and craftsmanship of our jewelry. If you are not completely satisfied with your purchase for any reason, we offer a straightforward return and refund process, subject to the terms and conditions outlined below.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Timeframe: You must initiate the return process within thirty (30) days of the original purchase date. After 30 days, unfortunately, we cannot offer you a refund or exchange.

  • Condition: The item(s) must be in their original condition, unworn, unused, and with all original packaging, including boxes, pouches, tags, and any accompanying documentation (e.g., certificates of authenticity).

  • Proof of Purchase: You must provide a valid proof of purchase, such as the original order confirmation email, receipt, or order number.

  • Exclusions: Certain items are excluded from our return policy, as detailed in Section 5 below.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email our customer support team at Contact@noblewards.com. Please include your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Our customer support team will review your request and, if the return meets the eligibility criteria, provide you with a Return Authorization (RA) number and detailed instructions on how to return the item(s).

  3. Packaging: Carefully package the item(s) you are returning to prevent damage during transit. We recommend using the original packaging, if possible.

  4. Shipping: Ship the item(s) to the address provided in the return instructions. You are responsible for the return shipping costs, unless the return is due to a defect in the product or an error on our part. We recommend using a trackable shipping method and insuring the package for the full value of the item(s), as we are not responsible for lost or damaged returns.

  5. Return Tracking: Provide us with the tracking number for your return shipment so that we can monitor its progress.

4. Refund Process

Once we receive your returned item(s) and verify that they meet the eligibility criteria, we will process your refund within ten (10) business days.

  • Refund Method: Refunds will be issued to the original form of payment used for the purchase.

  • Refund Amount: The refund amount will be the purchase price of the item(s) being returned, excluding any original shipping charges.

  • Notification: You will receive an email notification once your refund has been processed.

  • Processing Time: Please note that it may take additional time for your bank or credit card company to post the refund to your account.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or Custom-Made Items: Items that have been personalized, engraved, or custom-made to your specifications cannot be returned unless they are defective or damaged upon arrival.

  • Earrings: For hygiene reasons, earrings cannot be returned unless they are defective or damaged upon arrival.

  • Items Marked as “Final Sale”: Items that are marked as “Final Sale” are not eligible for return or refund, unless they are defective or damaged upon arrival.

  • Gift Cards: Gift cards are non-refundable and cannot be redeemed for cash.

  • Items Damaged by Misuse: Items that have been damaged due to misuse, neglect, accidents, or unauthorized repairs are not eligible for return or refund.

6. Exchanges

We offer exchanges for items of equal or lesser value, subject to availability. To initiate an exchange, please follow the return process outlined in Section 3. Once we receive your returned item(s) and verify that they meet the eligibility criteria, we will process your exchange request and ship the replacement item(s) to you. If the replacement item(s) are of lesser value, we will refund the difference to your original form of payment.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team at Contact@noblewards.com within seven (7) days of receiving the item. Please include photos of the damaged or defective item, as well as the packaging, to help us assess the issue.

We will work with you to resolve the issue, which may include a replacement, a repair, or a full refund, depending on the circumstances.

8. Return Shipping Costs

You are responsible for the return shipping costs, unless the return is due to a defect in the product or an error on our part. In such cases, we will provide you with a prepaid shipping label.

9. Lost or Stolen Packages

Noblewards is not responsible for lost or stolen packages. If your package is lost or stolen, please contact the shipping carrier to file a claim. We will provide you with any necessary documentation to support your claim.

10. Policy Changes

Noblewards reserves the right to modify or update this Refund and Return Policy at any time. We will post the updated policy on our website and indicate the effective date of the changes. Your continued use of our website or purchase of our products after the posting of the updated policy constitutes your acceptance of the changes.

11. Contact Information

If you have any questions about this Refund and Return Policy, please contact us:

Noblewards

PO Box 2378

Lynn, Massachusetts (MA), 01903

Hotline: (318) 872-4453

Email: Contact@noblewards.com